CH190

RETURNS POLICY 

Due to the delicate nature of all of our gowns, we do not offer returns on any merchandise, including bridal gowns, bridesmaid dresses, prom gowns, formal gowns, mother of the bride gowns, as well as all accessories: veils, shoes, baby shoes, earrings, necklaces, etc.

EXCHANGE POLICY

We will offer exchanges on merchandise only if it is a sizing error or if there is a defect in the gown you have received. We must be notified within 48 hours of you receiving the product to issue the exchange - NO EXCEPTIONS TO THIS RULE.  We strongly suggest checking the sizing chart before you order to ensure you are getting the correct fit of the dress you are purchasing. Note that we will not exchange one product for another - the exchange must be for the same product.

The original product must be returned to within 7-10 business days after we issue you the exchange, unworn with tags still attached. If the gown is returned worn and/or without the tags, or has any odors, pet hair, perfume, etc. we will ship the product back to you at your expense and will no longer honor the exchange. Please note that we are not responsible for shipping to return the gown, or to ship a new gown to you. We will send you an invoice to ship a new size to you.

Exchanges are only honored via our online website TDRFashions.com. We do not offer any returns or exchanges at our showroom.

 -----

Please note for gowns that are considered "special order" (Jessica Angel gowns, gowns in a custom color, and bridesmaids orders) we cannot refund your order or return the gown. The gown(s) are considered a final sale. All sale dresses on our website are a FINAL SALE.

 

SHIPPING

If a product is in stock, it will be shipped within 2-10 business days after your order is placed and payment is complete, then shipped based off the shipping method you have chosen at checkout.

If a product is not in stock, you will be notified via e-mail or phone. If a product is on pre-order, it will not be shipped until the product is available. You will be emailed by our customer service to ensure that provide you with a ship date. 

Customers are responsible for all shipping charges, including customs fees for some countries. 

If you choose to use the FREE SHIPPING discount code, regardless of what is chosen at checkout, your order will be shipped via UPS Ground which could take 2-7 business days to reach you. 

We can ship to virtually any address in the world. Note that we are not responsible for customs duty fees. If you are purchasing from another country, please be sure that the shipping address MATCHES the billing address on your card, otherwise there will be a delay in shipment while we verify your purchase. 

For destinations in the US, please allow the following estimated time:

UPS Next Day Air - 1 Business Day
UPS Ground - 2-7 Business Days
UPS 3 Day Select- 3 Business Days
USPS Priority Shipping - 2-4 business days.
USPS Express Shipping - 1 to 3 business days.

For international destinations, please allow the following time:
Standard Shipping - 7-40 business days.
Priority Shipping - 7 - 40 business days.
Express Shipping - 10-20 business days.
International destination times may vary based off your country. This timeline does not include when your order is going through customs.

We do not ship out on major holidays. Any orders placed after 12pm will be processed & shipped out the following business day.

Note that we cannot guarantee shipment times. If you need a package sooner, please choose an express shipping option at checkout.. Although you chose Express shipping, we will not ship the gown right away - you must wait until the gown is in stock to have it shipped to you. If you need it sooner, please contact us.

If a package is returned back to us via "undeliverable" or you do not pay duty fees, you will be responsible to contact us regarding reshipment of the package. Please be sure that your shipping address is correct. If there is an error after you place your order and before it is shipped out, please email us at TDRInquiry@gmail.com.

 

PRODUCT & COLOR VARIATIONS

Slight variations might occur between the sample and the finished product. These run to run dye lot variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time.

 

BRIDESMAIDS ORDERS:

We do offer bridesmaids discounts if purchasing 3 or more pieces. We highly recommend contacting us prior to purchasing your gowns, to ensure we order them all together as dye lots could differ (ex: one dress is lighter or darker than the others) as well as assist with sizing. We also want to ensure that the gowns are available and can make it in time for your wedding date! Please note that if your order is an active bridesmaids order (whether using a coupon code or not) your order is considered a final sale as we will not offer any exchanges or returns.

We charge shipping on all bridesmaids orders if you are receiving a bridesmaids discount. Shipping depends on the weight of the package / gown(s). We only offer 1 discount code at a time. If you would like to use the free shipping on your order on our website, then you will forfeit the bridesmaids discount. Free Shipping does not apply to in-store orders at anytime.

The Dressing Room (TDRFashions.com) is a proud authorized retailer for all the brands shown on our website and in our public showroom. All of our gowns are from the original designers and are 100% authentic.