Shipping policy

Customers are responsible for all shipping charges, including customs fees for some countries. 

If a product is in stock, it will be shipped within 2-10 business days after your order is placed and payment is complete, then shipped based off the shipping method you have chosen at checkout.
If a product is not in stock, you will be notified via e-mail or phone. If a product is on pre-order, it will not be shipped until the product is available. You will be emailed by our customer service to ensure that provide you with a ship date. 

For bridal gowns, your gown will be shipped within 2-10 business days if in stock. Otherwise you will be emailed with an expected delivery date, generally anywhere from 30-120 business days as your gown is being custom made. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Note that we are not responsible for customs duty fees. If you are purchasing from another country, please be sure that the shipping address MATCHES the billing address on your card, otherwise there will be a delay in shipment while we verify your purchase. 

For destinations in the US, please allow the following estimated time:
Priority Shipping (with tracking number) - 2-5 business days.
Express Shipping (with tracking number) - 1 to 3 business days.

For international destinations, please allow the following time:
Priority Shipping - 15 to 40 business days.
Express Shipping - 10-20 business days.

We do not ship out on major holidays. Any orders placed after 12pm will be shipped out the following business day.

Note that we cannot guarantee shipment times. If you need a package sooner, please choose Express shipping or contact us. Although you chose Express shipping, we will not ship the gown right away - you must wait until the gown is in stock to have it shipped to you. If you need it sooner, please contact us.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If a package is returned back to us via "undeliverable" or you do not pay duty fees, you will be responsible to contact us regarding reshipment of the package. Please be sure that your shipping address is correct. If there is an error after you place your order and before it is shipped out, please email us at TDRInquiry@gmail.com.