Returns & Exchanges


Due to the delicate nature of all of our gowns, we do not offer returns on any merchandise. This includes any and all bridal gowns, bridesmaid dresses, prom gowns, formal gowns, mother of the bride gowns, as well as all accessories: veils, shoes, baby shoes, earrings, necklaces, etc.


We understand that sizing errors may happen. We will offer exchanges on merchandise only if it is a sizing error or if there is a defect in the gown you have received. We must be notified within 48 hours of you receiving the product to issue the exchange - NO EXCEPTIONS TO THIS RULE.  We strongly suggest checking the sizing chart before you order to ensure you are getting the correct fit of the dress you are purchasing. Note that we will not exchange one product for another - the exchange must be for the same product. If you need assistance with sizing, please contact us.

The original product must be returned to within 7-10 business days after we allow you the exchange, unworn with tags still attached. If the gown is returned worn and/or without the tags, or has any odors, pet hair, perfume, etc. we will ship the product back to you at your expense and will no longer honor the exchange. Please note that we are not responsible for shipping to return the gown, or to ship a new gown to you. We will send you an invoice to ship a new size to you.

Exchanges are only honored via our online website We do not offer any returns or exchanges at our showroom. 

Please note for gowns that are considered "special order" (Jessica Angel gowns, gowns in a custom color, and bridesmaids orders) we cannot refund your order or return the gown. The gown(s) are considered a final sale. All sale dresses on our website are a FINAL SALE.



We do offer bridesmaids discounts if purchasing 3 or more pieces. We highly recommend contacting us prior to purchasing your gowns, to ensure we order them all together as dye lots could differ (ex: one dress is lighter or darker than the others) as well as assist with sizing. We also want to ensure that the gowns are available and can make it in time for your wedding date! Please note that if your order is an active bridesmaids order (whether using a coupon code or not) your order is considered a final sale as we will not offer any exchanges or returns.

We charge shipping on all bridesmaids orders if you are receiving a bridesmaids discount. Shipping depends on the weight of the package / gown(s). We only offer 1 discount code at a time. If you would like to use the free shipping on your order on our website, then you will forfeit the bridesmaids discount. Free Shipping does not apply to in-store orders at anytime.