love the dress but the horsehair had a few frayed pieces, and the material felt a little too cheap. seller was horrible at communicating that they didn’t even have the dress in stock. i had to wait a month and a half for a dress that was supposed to be next day delivery according to the receipt. not happy with the seller but satisfied with the dress.
Hi Isabelle, thank you for your purchase with us. To clarify on your review - you never contacted us to let us know there was ANY issues with the dress you received. If you had, we would have taken care of it ASAP to ensure you received the best customer service possible. Second, we communicated everything directly to you from the first few moments you placed your order and throughout your entire transaction with us. We called you twice and were unable to leave you a message. The product page clearly states that the dress is a made-to-order and if it is not in stock with the designer, it will need to be made for you. We identify the rush applied if needing the dress sooner. It seems you did not clearly read the product page in full and assumed the dress would arrive next business day. Finally - you ordered the dress on 3/15 and was shipped on 3/26 which you received 2 days later. If you have any questions / concerns please do not hesitate to contact us. Thank you - Management.
strap are a bit tight but if fits perfectly