FREE SHIPPING ON ALL ORDERS OVER $200 - USE COUPON CODE "FREESHIP" AT CHECKOUT!
If a product is in stock, it will be shipped within 2-10 business days after your order is placed and payment is complete, then shipped based off the shipping method you have chosen at checkout. We do our best to ship gowns out as soon as possible. If you have a specific event date, please let us know!
If a product is not in stock, you will be notified via e-mail or phone. If a product is on pre-order, it will not be shipped until the product is available. You will be emailed by our customer service to ensure that provide you with a ship date.
Customers are responsible for all shipping charges, including customs fees for some countries.
If you choose to use the FREE SHIPPING discount code, regardless of what is chosen at checkout, your order will be shipped via UPS Ground which could take 2-7 business days to reach you.
We can ship to virtually any address in the world. Note that we are not responsible for customs duty fees. If you are purchasing from another country, please be sure that the shipping address MATCHES the billing address on your card, otherwise there will be a delay in shipment while we verify your purchase.
For destinations in the US, please allow the following estimated time:
UPS Next Day Air - 1 Business Day
UPS Ground - 2-7 Business Days
UPS 3 Day Select- 3 Business Days
USPS Priority Shipping - 2-4 business days.
USPS Express Shipping - 1 to 3 business days.
For international destinations, please allow the following time:
Standard Shipping - 7-40 business days.
Priority Shipping - 7 - 40 business days.
Express Shipping - 10-20 business days.
International destination times may vary based off your country. This timeline does not include when your order is going through customs.
We do not ship out on major holidays. Any orders placed after 12pm will be processed & shipped out the following business day.
Note that we cannot guarantee shipment times. If you need a package sooner, please choose an express shipping option at checkout.. Although you chose Express shipping, we will not ship the gown right away - you must wait until the gown is in stock to have it shipped to you. If you need it sooner, please contact us.
If a package is returned back to us via "undeliverable" or you do not pay duty fees, you will be responsible to contact us regarding reshipment of the package. Please be sure that your shipping address is correct. If there is an error after you place your order and before it is shipped out, please email us at TDRInquiry@gmail.com.
PRODUCT & COLOR VARIATIONS
Slight variations might occur between the sample and the finished product. These run to run dye lot variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time.
